Privacy Policy
This Privacy Policy describes: the “Site,” “we,” “us,” or “our” collects, uses, and discloses your personal information when you visit, use our services, make a purchase on the Site, or communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to your use of the Services, whether you are a customer, a casual visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected within the past 12 months personal information about you from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and those of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access our Site and your account, including information about your device, browser, network connection, IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
• Companies that operate our Site and Services, such as Shopify;
• Our payment processors, who collect payment information (e.g., your bank account details, credit or debit card number, billing address) to process your payment and fulfill your orders, provide you with the products or services you have requested, and fulfill our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for their policies or practices. For more information, see the section below: Third-Party Websites and Links.
How we use your personal information
Providing Products and Services. We use your personal information to provide the Services and perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipments, facilitate returns and exchanges, and allow you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, including to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to advertise our products or services to you. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for maintaining the security of your credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer service and improve our services. This is in our legitimate interest to respond to you, provide you with efficient services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For more information about the cookies used to power our store with Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to power and improve our site and services (including to remember your actions and preferences), to perform analytics, and to better understand user interactions with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better personalize services, products, and advertising on our site and other websites.
Most browsers automatically accept cookies by default, but you can configure your browser to remove or reject cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may result in some services, including certain general features and functionality, not working properly or being unavailable. Additionally, blocking cookies may not completely prevent the sharing of information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:
• With suppliers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you request, ask for, or consent to the disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliated companies or within our group, in our legitimate interests of running a successful business. • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by an asterisk (*) about users for the purposes described above in the “Collection and Use of Your Personal Information” and “Disclosure of Personal Information” sections):
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and available to anyone. We do not control access to the information you choose to share and cannot guarantee that parties with access to such information will respect your privacy or maintain its security. We are not responsible for the privacy or security of any information you post, nor for the accuracy, use, or misuse of any information you disclose to or receive from third parties.
Third Party Websites and Links
Our Site may offer links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of any information presented there. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without restriction as to their use by us or any third party. The inclusion of these links does not, in itself, imply any endorsement of the content on such platforms or their owners or operators, unless otherwise stated within the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion. As of the effective date of this Privacy Policy, we are not aware of any sharing or selling (as defined by applicable law) of personal information from persons under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or foolproof, and we cannot guarantee perfect security. In addition, the information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. The retention period for your personal information depends on various factors, including whether it is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law. • Right to access/know. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information. • Right to erasure. You may have the right to request that we delete the personal information we hold about you. • Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you. • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. • Right to opt out of sale, sharing, or targeted advertising. You have the right to ask us not to “sell” or “share” your personal information, or to opt out of processing it for “targeted advertising” purposes, as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this request as a request to opt out of the “sale” or “sharing” of information for the device and browser you are using to view the Site.
Right to limit and/or refuse the use and disclosure of sensitive personal information. You may have the right to ask us to limit the use and/or disclosure of sensitive personal information to what is necessary to perform the Services or provide the goods reasonably expected by an average person. • Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information. • Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent. • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal. • Managing communication preferences: We may send you promotional emails, and you can unsubscribe from these emails at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed. You can exercise these rights when indicated on our Site or by contacting us using the contact information below. We will not discriminate against you for exercising these rights. We may collect information about you to verify your identity, such as your email address or account information, before responding to your request. In accordance with applicable law, you may designate an agent to make requests on your behalf to exercise your rights. Before granting such a request, we will require that agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request as quickly as possible, in accordance with applicable law.
We use Shopify advertising services, such as Shopify Audience, to personalize the ads you see on third-party websites and restrict access to your personal information to Shopify merchants who use these advertising services.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, appeal our decision by contacting us using the contact details below or lodge your complaint with your local data protection authority.
International users
Please note that we may transfer, store, and process your personal information outside of your country of residence, including in the United States. Your personal information is also processed by our staff, service providers, and third-party partners in these countries. If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country recognized as providing an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us on our contact page.